Committed to Consumer Rights on 3·15

On the occasion of the March 15 International Consumer Rights Day, Yumisteel actively responded to the call and took a series of practical and effective measures to protect the rights of consumers in all aspects, demonstrating the company's highly responsible attitude and determination to consumers.

In terms of product quality control, the company strictly screens suppliers. We conduct in-depth inspections on each supplier we cooperate with, and conduct detailed evaluations from production processes, raw material procurement to quality inspection systems to ensure that only suppliers that meet high standards can enter the cooperation list. At the same time, the company has established a complete product quality inspection process. Before each batch of export products leaves the factory, it must go through multiple strict inspection processes, from raw material inspection to finished product sampling, and no link that may affect product quality will be missed. For products that fail the inspection, they will be resolutely reworked or scrapped, and will never be allowed to enter the market.

In terms of after-sales service, the company continues to optimize the service process. A dedicated customer service team has been established, and team members have all been professionally trained, with rich product knowledge and good communication skills. Regardless of any problems encountered by consumers during the use of the product, they can contact the company's customer service staff at any time through multiple channels such as hotlines, emails or online customer service. Customer service staff will respond as soon as possible, provide consumers with detailed solutions, and track the entire process of problem solving to ensure that consumers' problems are properly handled.

In addition, the company also pays attention to the collection and analysis of consumer feedback. Regularly sort out and summarize consumer feedback, find out the problems and deficiencies in products and services, and adjust improvement strategies in a timely manner. In this way, continuously improve product quality and service levels to better meet consumer needs.

Yumisteel is well aware that the protection of consumer rights is not only responsible for consumers, but also the cornerstone of the company's sustainable development. Through unremitting efforts in product quality, after-sales service and other aspects, the company has not only won the trust and reputation of consumers, but also won a broader development space for itself in the fierce market competition. In the future, the company will continue to uphold the concept of "consumer-centric", continue to improve various measures, and contribute more to the protection of consumer rights.