 Unit 1304-3,Buiding 59,Phase III,Xiamen Software Pack Xiamen,China          admin@yumisteel.com         +86-592-6095031

FAQ

  • Q If we got any installation problem at site,could you offer related service?

    A Yes,we will.If we have customer in your area and he knows about how to install,we will ask for his help to teach you at site.If not,our sales and engineer team will offer installation videos or drawings to make you understand.
  • Q If any quality problem happened,what will your team do for me?

    A Please send us pictures to show us where have quality problem,we will send you solutions to fix the problem,or apply for reasonable amount of compensation for the related quality problem.In a word,if its our responsibility,we will never escape.
  • Q If any problem happened for delivery,what could I do?

    A Please dont be hesitated to contact us,we will help you check and reply you.Thats our responsibility to offer after-sales service for you.
  • Q How long I could get my goods?

    A Its according to where you deliver the goods.Our sales team will also check how long it will arrive in your appointed port and write it down in quotation sheet for your reference.
  • Q Could you accept appointed forwarders or shippers?

    A Yes,of course.If you dont have appointed forwarders,we also have our long-term cooperative forwarders to offer good service for you.
  • Q What’s your production lead time?

    A Our lead time for product is usually 7-15days,as per material lead time.But sometimes because of environmental inspection or government inspection for our mill,material preparation will be delayed.So please check with our sales team for more details.Thank you.
  • Q What’s the payment term?

    A As per company rule,for first time cooperation customer,we require 30% deposit,and 70% payment before shipment.Because steel industry in China,all are cash transaction.For long-term customers,we could accept 30% deposit and 70% payment L/C at sight.For other payment term,welcome you to discuss with us.
  • Q Could you describe your service process?

    A We have professional sales team,could offer one-to-one service.And salesman will contact other department for other service,like engineering,packing,production,salesman will check in details and reply to customers.In this way,which could be convenient for customers.Because not all our people could understand English or other foreign language,also if customers to contact too many people is inconvenient.The one-to-one service will allow the salesperson to self-improve while also allowing the salesperson to learn more about your product or project.
  • Q Will I get full set of technical support for my project?

    A Yes,of course.We have professional engineer team here to offer you any technical support,such as project drawing,steel structure drawing layout,material list,etc.
  • Q What’s your packing standards?

    A All our steel products will have related packing standards,which will also follows seaworthy packing standards.For packing,loading,and unloading details,please contact us for more details.
    Bondek packing with steel strips and loading             C Z PURLINS PACKING AND LOADING_看图王            Color steel roofing sheets packing_看图王


    Polyurethane sandwich panels packing and loading_看图王             Steel coils packing & loading_看图王(1)            Steel deck Packing&Loading pic_看图王


  • Q What’s your product quality standards?

    A We already got ISO9001,CE certificate,and China good reputation certificate from government.We wont say how best we could do,but we warmly welcome you to visit us.Seeing is believing.
  • Q 1.What’s your product range?

    A Our company is branch company of HXY group,we have one main plant in Binzhou city,Shandong province,one branch factory in Xiamen,and one branch factory in Jiangsu province.Our product is including C/Z purlins,H beams,EPS sandwich panels,Polyurethane sandwich panels,Rockwool sandwich panels,grass wool sandwich panels,propor sandwich panels,steel deck,steel components,color steel corrugated sheets,PPGI/PPGL steel coils,GI coils,etc.Welcome you to send us inquiry.

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